Refund policy

Returns

We hope you love your Irby Acres Outfitters order! Because many of our products are made to order, we offer a 5-day return window. You must contact us within 5 days of delivery to request a return.

To be eligible for a return, your item must be unworn, unused, unwashed, and in the same condition in which you received it.

Please contact us before sending anything back. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Personalized & Custom Items

Personalized, customized, and made-to-your-specifications items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or we made an error with your order.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible with your order number and photos showing the issue. We'll review it and work with you to make it right.

Cancellations

Orders cannot be canceled once they are placed. Our products may enter production quickly, so please review your order carefully before completing your purchase.

Refunds

Once an approved return is received and inspected, we'll notify you of the status of your refund. If approved, the refund will be issued to your original payment method. Your bank or credit card company may require additional time to process and post the refund.

To start a return or report a problem with an order, please contact us at shop@irbyacres.com.